Warranty Claims Processing

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Phone

+1-877-656-8900

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Email

Email Customer Service

Our Services

Our warranty claims processing services are efficient & secure, and we provide multiple ways for you to get your claims to us. Our procedures offer many benefits, such as fixed cost rates, and ensuring we are working for you, as we don’t get paid unless you do!

Sending Claims To RS&A, Inc.

RS&A, Inc. has multipule ways to receive claims for processing without the original repair order ever leaving your dealership: Utilizing electronic media eliminates shipping time and cost and assures a faster turnaround of claims and payment. We highly recommend you send claims daily.

Electronic Repair Orders:

Send us a daily list of warranty repair orders that are ready for processing. Our team will securely log into your DMS to access the required information, accurately code and key each claim, and submit it to the manufacturer for payment.

Upload / Email:

Repair Orders can be easily scanned into PDF format and sent to Randy Shepard & Associates, Inc. using one of two secure methods. You may email your scanned Repair Orders directly to us, or we can install a secure upload drop box on a PC at your dealership for fast, convenient file transfers.

Once your warranty claims are received, they are logged into our database and placed in a queue for processing. Claims are processed in the order received and promptly submitted to the manufacturer to help ensure faster turnaround and quicker payment.

We need the front & back of claim showing:

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Tech Documentation

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Clock Punches

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Pre-invoice / Accounting Copy (Parts #’s, Cost & Quantity)

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Anything Supportive To Claim (Sublets, Rentals, battery readings etc…)

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Vehicle history

Quick turnaround of your warranty claims, reducing your receivables and increasing your working capital. Turnaround time is 24 to 48 hours.

Coding Department

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Identify & apply proper labor ops

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Identify & apply proper failure and concern codes

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Verify tech documentation (3 c’s)

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Review parts info

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Verify management approvals for necessary straight-time, add-ons, goodwill etc…

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We do a review of every claim for manufacturer compliance – Coders are up to date on all policies and procedures

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If a claim requires additional information, we will contact your dealership and wait for the correction before submitting

Data Entry Department

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Will connect into your existing DMS (R&R, CDK, DealerTrack, Automate, Tekion, Autosoft, DealerBuilt etc…)

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Verify proper payment for technician

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Keypunch the claim information to your specific manufacturer

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Completely close the claim

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Download the claim to the Manufacturer

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Automatically resubmit if a claim happens to reject

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Full review of the daily registers to verify full payment has been received

Benefits of Our Services

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RS&A, Inc., has over 45 years of experience processing warranty claims. Our goal is to exceed your expectations and maximize the value of your trust in our company.

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Fixed cost for processing your claims – Once signed, your rate will never increase

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The cost for RS&A, Inc. is well below the industry average. In most cases, it is more cost-effective than keeping it in-house, and you’re not just hiring a processing person; you’re hiring an entire staff to support you and your company.

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Dealership only invoiced on claims that get paid by the manufacturer. – We do not get paid until you do!

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RS&A, Inc. Employs a full-time IT Department to help with any computer-related and connectivity issues

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No Contracts, can terminate agreement with 30 day written notice

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Access to Customer Portal allowing you to trace and view claims, invoices, and return to dealer reports anytime for your convenience (see our benefits page for more reasons why outsourcing is beneficial)

See Our Benefits

About us

We specialize in warranty claims processing for dealerships nationwide. We take great pride in our claims processing services.

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Contact Info

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Phone

1-877-656-8900

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Operating Hours

8:30am -5:00pm Monday thru Friday