Phone

+1-877-656-8900

Email

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Our Services

Factory Style Mini Audit

Our Factory Style Mini Audit is designed to pinpoint problem areas in your operation and help you resolve them before they escalate. We conduct a comprehensive review of 50 or 100 previously paid claims, carefully evaluating each one for accuracy and compliance.

 Following the review, you’ll receive a detailed written report outlining any issues or areas of concern we identify—along with clear insights to help you strengthen your processes moving forward.

Some of the most common issues we uncover include:

Technicians being paid for work that is not properly documented

Technicians not being paid for work that is properly documented

Add-on repairs that do not meet current Warranty & Policy requirements

Non-compliance with Factory Warranty Policies and Procedures

Charges that could result in a debit — and the reasons why

And much more

Our goal is to help your dealership identify and correct these concerns before a manufacturer audit occurs. We serve as your independent auditor, carefully critiquing your claims; however, unlike the manufacturer, we do not issue chargebacks.

Every Dealer Principal benefits from an objective second set of eyes focused on protecting the dealership. That’s exactly what we provide — a thorough, unbiased review conducted strictly by the book. Just the facts.

Contact Our Customer Service Department For More Information.

About us

We specialize in warranty claims processing for dealerships nationwide. We take great pride in our claims processing services.

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Contact Info

Phone

1-877-656-8900

Operating Hours

8:30am -5:00pm Monday thru Friday

Randy Shepard & Associates, Inc. – All Rights Reserved © 2026