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About us

Randy Shepard & Associates, Inc. is the leader in automotive warranty claims processing & administration services. Our goal is to exceed your expectations and maximize the value of your trust in our company.

Who Are We?

Randy Shepard and Associates, Inc. since 1979 a family-owned and operated company, has been providing warranty claims administration to dealerships across the United States. We have an impeccable reputation that we take great pride in. We’ve built our reputation by doing things the right way— carefully, compliantly, and with real people behind every claim.

Our focus has always been to provide the best “Peace of Mind” regarding our customer service and support. Our team meticulously reviews every claim for manufacturer compliance, giving you confidence in the process and support every step of the way.

Our customers are like family, and we treat every claim, with the attention and care you deserve. We believe real people make all the difference.

We Mean Business…

Each week, we receive and process thousands of claims, applying our in-depth knowledge of every manufacturer while keeping our services cost-effective and efficient for you.

We are currently processing for the following manufacturers:
and the list keeps growing . . . .

About Randy Shepard

Randy Shepard Sr. established the company on a foundation of enduring principles and professional ethics, guided by the belief that trust, and diligence build lasting relationships.
These values continue to define who we are today:

Integrity – Conducting all business with honesty, transparency, and fairness to earn the confidence of our clients.

Accountability – Taking ownership of our actions, outcomes, and commitments to ensure consistent, reliable service.

Commitment to Education – Continuous training and learning of understanding policies, procedures, and industry standards to uphold compliance and excellence.

Attention to Detail – Ensuring every claim is reviewed with precision and care, maintaining accuracy in documentation, communication, and submission.

Customer Focus – Delivering responsive, respectful, and personalized support that reflects the family values on which our company was founded.

Today, Randy Shepard & Associates remains the original leader in warranty claims processing for the automotive industry. Randy’s sons, Sean and Randy JR., proudly continue their father’s legacy, upholding the same founding principles and ethics established by Randy Shepard Sr. in 1979. Their leadership ensures that our partnerships with dealerships across the nation remain a seamless and trusted enhancement to every aspect of the warranty process.

Randy Shepard Sr. was the pillar of positivity at the heart of our company. His optimism and unwavering enthusiasm inspired everyone around him. There wasn’t a day that went by without hearing him share his signature phrase:

“Have a great day — as you know I will, as I always do.”

Those words continue to echo through our halls and guide the culture of Randy Shepard & Associates, reminding us to approach every challenge with gratitude, confidence, and a positive outlook.

Have Any Questions?

+1-877-656-8900 ext. 239

About us

We specialize in warranty claims processing for dealerships nationwide. We take great pride in our claims processing services.

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Phone

1-877-656-8900

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Operating Hours

8:30am -5:00pm Monday thru Friday